Sport Smoke Warranty
Sport Smoke LLC warrantees our products to be free of manufacturing defects affecting performance for 90 days from date of shipment. While we strive to produce only the best quality product, due to the nature of our product an occasional dud (or partial dud) is possible, and is not necessarily considered a defect. A significant number of duds would indicate a manufacturing defect, and these fired duds should be retained so they may be returned to the factory for evaluation. If you believe you have a warranty claim you must call Sport Smoke at 732-251-0800 for instructions, and to obtain an RMA #. Maximum liability of Sport Smoke LLC shall be limited to (at our discretion) replacement or credit of product that is returned to the factory and determined to be defective by Sport Smoke LLC. Please Note: DO NOT return any product for any reason without first obtaining an RMA #, and NEVER ship live or unfired HazMat products. Products which have been improperly stored and or exposed to excessive heat or humidity are not covered under warranty. See storage information below:
Sport Smoke LLC’s products, like most smoke generating materials, are sensitive to atmospheric conditions. To obtain maximum shelf life, avoid exposure to conditions exceeding 90 degrees F or 65% relative humidity. Products must be stored cool and dry – improper storage voids the warranty. When stored properly, the shelf life should be in excess of one year.